Screen Rotated

Category: Chromebook Issues

Press "Ctrl + Shift + Refresh" on your keyboard.  

Projector Bulb Needs to be Replaced

Category: Non-Chromebook Issues

The Epson Projectors will often give a warning long before an actual replacement is necessary.- If the bulb is malfunctioning, please submit a ticket. If your projector is stating that the bulb needs ...

Updating ChromeOS

Category: Chromebook Issues

Login to the Chromebook Open the Quick Settings panel from the bottom-right corner and click on the Gear Icon Next, move to “About ChromeOS” in the left sidebar. Then, click on “Check for updates” in...

Keyboard Typing Incorrect Letters

Category: Chromebook Issues

This occurs when the keyboard layout is changed from English (US) to something else. This issue can be resolved from the lock screen or while logged in. To change the keyboard back to the proper layou...

Classroom Lightspeed Microphone/Speaker System not Working

Category: Non-Chromebook Issues

If your lightpseed classroom microphone is not outputting sound even though it is charged use the following steps to re-pair the micrphone to the speaker: From a powered-off state, stand close to the...

Factory Reset a Chromebook / Chromebook not Turning on or Charging

Category: Chromebook Issues

Factory resetting a Chromebook can fix a myriad of issues including a Chromebook not turning on despite being plugged in. The factory reset procedure is as follows: Press Escape + Refresh + Power. Yo...